Replacement Certificate(s) & Reassessment
Need to replace a your certificate? Submit a request.
- All certifications issued by us are provided electronically by email with an attached PDF document, your certificate(s) is provided directly to you and should be retained safely for your own records.
- We do not keep copies of individual certificates indefinitely. In accordance with our data-retention obligations, we retain only the minimum information necessary to process your training and certification.
- After 12 months from the date of your training, we no longer retain the information required to issue a replacement certificate.
If you completed your training within the last 12 months, you can request a replacement certificate.
If your training was more than 12 months ago, or you state that you never received your certificate, you will need to complete a reassessment. This is because we no longer retain the records necessary to verify and reproduce your original certification.
LA WEAVE® certification, if you trained with us in LA WEAVE®, then please follow this link for replacement or reassessment.
Replacement Certification
Within 12 Months – £50 per certificate
This option is available only if your original training took place within the last 12 months.
Before submitting your request, please check your email inbox, junk/spam folders and any archived emails for the original certificate. Your certificate will have been supplied electronically as a PDF.
Once your payment has been received, you will automatically be provided with an email, with instructions on how to submit your information to us by email.
Reassessment Certification – If your training took place more than 12 months ago, a replacement certificate cannot be issued from your original training record.
This also applies if you believe you never received your certificate. As certificates have been issued electronically for the past 14 years, and certification records are not retained indefinitely, a reassessment is required where the original certification can no longer be verified.
Please note that where you require more than one certification to be replaced, a separate reassessment is required for each method/certification.
The certificate issued following a successful reassessment will be dated with the date of the new assessment and cannot be backdated to your original training date.
Reassessment Certification – More Than 12 Months – £75 per method/certification
Once your payment has been received, you will automatically be provided with an email, with instructions on how to submit your information to us by email.
We understand your circumstances may be different, so we have kept the process really simple.
Within 12 months of training = Replacement Certificate
More than 12 months after training = Reassessment
We are unable to make exceptions to the 12-month replacement period. Where the original certification can no longer be verified because the training took place more than 12 months ago, a reassessment is required.
We recommend keeping your certificate PDF in a safe place and maintaining a backup copy.
Simply select the option that applies to you below.
Once your payment has been received, you will automatically be provided with an email, with instructions on how to submit your information to us by email.
If you trained with us in LA WEAVE®, then please follow this link for replacement or reassessment.
Replacement Certification – Up to 3 days providing you have provided us with the information.
Reassessment Certification – 3-7 days after you have replied back to the email with the information.
- Simply select the option that applies to you below.
- Once your payment has been received, you will automatically be provided with an email, with instructions on how to submit your information to us by email.
